Skip to Content

TERMS AND CONDITIONS :

1. Introduction

Welcome to Har-Pl. By accessing or using our website/mobile platform, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before placing an order.

2. Services

Har-Pl is an online platform that enables users to order fresh salads, natural ice creams, vegetables, and related food products for home delivery.

Har-Pl may:

  • Prepare and deliver products directly, or

  • Partner with third-party vendors and delivery agents

3. User Eligibility

  • You must be at least 12 years old to use the platform.

  • You agree to provide accurate and complete information during registration and ordering.

4. Account & Security

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Har-Pl shall not be liable for unauthorized use of your account.

5. Orders and Acceptance

  • All orders placed are subject to acceptance and availability.

  • Har-Pl reserves the right to cancel or refuse any order due to:

    • Product unavailability

    • Incorrect pricing

    • Suspected fraudulent activity

6. Pricing and Payment

  • Prices are listed in INR (₹) and are inclusive/exclusive of taxes as specified.

  • Additional charges may include:

    • Delivery fees

    • Packaging charges

  • Payments can be made via:

    • UPI / Debit/Credit Cards / Net Banking / Wallets / Cash on Delivery (if available)

7. Delivery Policy

  • Delivery timelines are estimated and may vary due to:

    • Weather conditions

    • Traffic or logistics issues

  • Har-Pl is not liable for delays beyond reasonable control.

  • Customers must ensure availability at the delivery location.

8. Cancellation and Refunds

By Customer

  • Orders can be canceled before preparation begins.

  • Once preparation or dispatch has started, cancellation may not be allowed.

By Har-Pl

  • Orders may be canceled due to operational reasons.

  • In such cases, a full refund will be issued.

Refund Policy

  • Refunds (if applicable) will be processed within 5–7 business days.

9. Perishable Goods Policy

Since Har-Pl deals in perishable items (fresh food and vegetables):

  • Products once delivered are non-returnable.

  • Refund/replacement is only applicable if:

    • Wrong item delivered

    • Damaged/spoiled product received

  • Complaints must be raised within 24 hours of delivery.

10. Quality and Hygiene

  • Har-Pl strives to maintain high hygiene and quality standards.

  • However, slight variations in taste, appearance, or freshness may occur due to the natural nature of products.

11. User Responsibilities

You agree not to:

  • Misuse the platform

  • Provide false information

  • Engage in fraudulent or illegal activities

12. Limitation of Liability

  • Har-Pl shall not be liable for:

    • Indirect or consequential damages

    • Health issues arising from allergies (users must check ingredients)

  • Maximum liability shall not exceed the order value.

13. Intellectual Property

All content on the platform (logo, images, text, etc.) is the property of Har-Pl and cannot be used without permission.

14. Suspension and Termination

Har-Pl reserves the right to:

  • Suspend or terminate accounts

  • Restrict access for violations of these Terms

15. Force Majeure

Har-Pl shall not be liable for failure to perform obligations due to events beyond control, including:

  • Natural disasters

  • Government restrictions

  • Strikes or pandemics

16. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in your business location (you can specify city).

17. Changes to Terms

Har-Pl reserves the right to update these Terms at any time. Continued use of the platform constitutes acceptance of revised Terms.

18. Contact Information

For support or complaints: