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PRIVACY POLICY :

Last Updated: 15/4/2026

1. Introduction

This Privacy Policy describes how Har-Pl  collects, uses, shares, and protects personal information of users when you access or use our platform.

By using Har-Pl, you agree to the practices described in this Policy.

2. Information We Collect

a) Personal Information

  • Name

  • Mobile number

  • Email address

  • Delivery address

b) Transaction Information

  • Order details

  • Payment method (processed via secure third-party gateways)

c) Device & Usage Information

  • IP address

  • Device type, browser, operating system

  • App/website interaction data

d) Location Data

  • Approximate location for delivery services

3. How We Use Information

We use your information to:

  • Create and manage your account

  • Process, fulfill, and deliver orders

  • Manage subscriptions

  • Provide customer support

  • Send transactional updates (order status, delivery alerts)

  • Send marketing communications (only with consent)

  • Improve service quality, analytics, and user experience

  • Detect and prevent fraud or misuse

4. Sharing of Information

We may share your data with:

  • Delivery partners and logistics providers

  • Payment gateway providers

  • Vendors/suppliers (if applicable)

  • Government authorities when required by law

We do not sell your personal data.

5. Data Retention

We retain your data only for as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience

  • Analyze traffic and usage patterns

You may disable cookies through your browser settings.

7. User Rights

You may:

  • Access or update your personal data

  • Request deletion of your account

  • Opt out of promotional communications

8. Data Security

We implement reasonable safeguards; however, no system is completely secure. Use of the platform is at your own risk.

9. Third-Party Links

Our platform may contain links to third-party services. Har-Pl is not responsible for their privacy practices.

10. Children’s Privacy

Har-Pl services are not intended for individuals below 12 years of age.

11. Policy Updates

We may update this Privacy Policy periodically. Continued use constitutes acceptance of changes.

12. Contact

Email: harplfreshhub@gmail.com

Phone: +91 8766040004

SHIPPING & DELIVERY POLICY :

1. Service Scope

Har-Pl provides on-demand and subscription-based delivery of fresh and perishable food products.

2. Delivery Areas

Delivery is available in selected locations. Availability is confirmed at checkout.

3. Delivery Timelines

  • Delivery times are estimates only

  • Delays may occur due to:

    • Weather conditions

    • Traffic

    • High demand

Har-Pl does not guarantee exact delivery times.

4. Delivery Charges

  • Charges may vary based on location, order value, and promotions

  • Free delivery may be offered subject to conditions

5. Failed Delivery

Delivery may be considered failed if:

  • Customer is unavailable

  • Incorrect address/contact details provided

In such cases:

  • Order may not be re-delivered

  • Refund may not be applicable

6. Risk & Ownership

  • Responsibility for products transfers to the customer upon delivery

  • Customers are advised to check items immediately upon receipt

RETURN & REFUND POLICY :

1. Nature of Products

All products sold are perishable and time-sensitive. Therefore, returns are generally not accepted.

2. Eligible Refund Scenarios

Refunds/replacements may be provided in case of:

  • Wrong item delivered

  • Missing items

  • Damaged or spoiled products

  • Non-delivery of order

3. Reporting Issues

  • Issues must be reported within 24 hours of delivery

  • Proof (images/videos) may be required

4. Refund Processing

  • Approved refunds processed within 5–7 business days

  • Refunds issued to original payment method

5. Non-Refundable Cases

No refunds for:

  • Change of preference

  • Minor variations (taste, appearance, freshness perception)

  • Customer unavailability

  • Incorrect delivery details

6. Subscription Policy

  • Subscriptions are billed in advance

  • No refunds for consumed/delivered days

  • Future deliveries may be paused or cancelled

CANCELLATION POLICY :

1. Order Cancellation

  • Orders can be cancelled before confirmation/preparation

  • After dispatch, cancellation is not allowed

2. Platform-Initiated Cancellation

Har-Pl may cancel orders due to:

  • Unavailability

  • Pricing errors

  • Operational constraints

Full refund will be issued in such cases.

3. Subscription Cancellation

  • Must be requested at least 24 hours before next delivery

  • Changes apply only to future deliveries

CONTACT & SUPPORT